The UOKiK president filed a complaint against the popular trading platform OLX.pl. This is an error in the sorting of offers, lack of clear and unequivocal information concerning “Service Maintenance”. Additionally, buyers have reported violations in their “Protection Package” complaints. A fine of up to 10% is foreseen in case of violation of the collective interests of consumers. Trade. The company released a statement.
The UOKiK president accused the company of misleading offers, the report said. As explained, when choosing the “cheapest” option, prices do not include “Maintenance” costs, which may affect the selection of a less favorable offer. – This fee is only added to a portion of the products when the buyer uses OLX – Specified Shipping and Payment.
– The reliable sorting of products must be based on comparable criteria. Searching for “cheapest” deals should allow you to find the best deal without having to check every listing. This is especially important when looking for popular products, of which there are many on the site. Sorting by price must take into account all the elements that make up its final amount. Omitting a component may mislead the user – – says the press release of the President of the UOKiK, Tomasz Khrostny.
In addition, the president of the UOKiK expressed concern about the lack of clear and unambiguous information concerning “maintenance”. – The accusation relates to the failure to inform users of the possibility of buying without additional payment, for example by setting the conditions for receiving direct from the seller in the messages on the platform – Explain